Choosing Between ISO 9001 and ISO/IEC 27001? Here’s Why You Might Need Both

June 3, 2025

Today it's more important than ever to ensure the safety and security of your business. As businesses expand, global standards offer a way to achieve sustainable growth. Among the most popular of these standards are ISO 9001 and ISO/IEC 27001. 


Both standards contain similarities that aim to improve organizational management systems; however, they both serve distinct purposes. One focuses on quality management, the other on information security. In many cases, choosing one over the other is not the best answer. Understanding how these standards complement each other and how to apply both to maintain security will yield a much greater benefit to you and your business.

ISO 9001 vs ISO/IEC 27001 at a glance. ISO 9001 focuses on quality management, and strives for quality consistency. It can be applied to all industries. 9001 increases customer satisfaction through quality consistency. ISO/IEC 27001 focuses on information security, and strives for data confidentiality, integrity and availability. It is especially relevant for tech companies. 27001 gains customer trust through data security.

ISO 9001 – Quality Management Systems 

ISO 9001 is a globally recognized standard for quality management. It aims to help businesses of any size demonstrate their commitment to quality whilst maintaining a high level of performance, coupled with the expectation of meeting customer needs. Compliance with 9001 requires businesses to define, establish, maintain, and continuously improve a Quality Management System (QMS). 

Implementing ISO 9001 means your business is committed to delivering customer-focused, quality products or services. The standard focuses on: 

  • Customer satisfaction (e.g. building and maintaining various customer support channels or sending out customer satisfaction surveys).  
  • Process optimization (e.g. automating workflows to minimize delays and waste). 
  • Leadership alignment (e.g. communicating goals across departments).  
  • Evidence-based decision making (e.g. adjusting operations based on customer data and feedback).  
  • Risk-based thinking (e.g. conducting risk analyses and implementing respective safeguards). 

Businesses that adopt ISO 9001 gain a structured framework for evaluating and improving their processes. This allows businesses to improve the quality of their products while meeting compliance requirements across various industries. 

But what does ISO 9001 look like in reality? As an example, we’ll use a hypothetical food manufacturer that supplies supermarkets across the country. This company complies with ISO 9001 to standardize its quality control processes across its production line.  

Raw ingredients received from suppliers are inspected for quality and shipping/packaging integrity. During preparations, another inspection might be conducted to ensure safe and sanitary cooking conditions such as temperature requirements and cooking time for sensitive ingredients, alongside other safety checks such as allergen control. Once products are finished and packaged, a final inspection will be conducted to ensure products are clean and labelled correctly with properly sealed packaging.  

By conducting and properly documenting these inspections, this company adheres tightly to the guidelines set out by ISO 9001, enabling them to confidently ensure quality and safety across their entire production line. Not only does this maintain customer trust, but it also generates indispensable insights for potential improvement.  

This is just one example. ISO 9001 doesn’t just apply to food—it applies anywhere, to any type of business across any sector. Any business that is focused on building strong customer relationships while implementing repeatable, quality processes will find 9001 a useful tool for building a strong operational foundation that is both scalable and reliable. 

ISO/IEC 27001 – Information Security Management

 In contrast, ISO/IEC 27001 is the world’s most recognized standard for information security management systems (ISMS), defining what requirements an ISMS must meet. It provides risk-based guidance on identifying and mitigating information security risks, both from inside and outside of the organization. 


While ISO 9001 focuses on providing quality products and services, ISO/IEC 27001 focuses on maintaining and protecting what makes that quality possible. It looks to safeguard the data, infrastructure and internal systems of day-to-day business operations. 

The standard focuses on: 


  • Asset management (e.g. building and maintaining an inventory of all company software or accounts). 
  • Access control (e.g. Using user permissions to restrict access of data to specified personnel). 
  • Risk assessment and treatment (e.g. assessing the current ISMS and identifying vulnerabilities). 
  • Security incident response (e.g. setting up a specific response process for detecting, reporting, and responding to cybersecurity events). 
  • Compliance with legal, contractual, and regulatory obligations (e.g. ensuring that the company’s ISMS complies with any relevant regulatory requirements, such as the GDPR). 


ISO/IEC 27001 helps businesses protect their intellectual property, as well as client and partner data. It promotes a holistic approach to security; overseeing people, internal policies, and technology. Any ISMS implemented under the guidance of ISO/IEC 27001 is a reliable tool for cyber resilience, risk management and operational excellence. 


Let’s look at an example of ISO/IEC 27001 in action, just as we did for ISO 9001 in the last section. Imagine a financial services company that provides customers with loans. To properly analyze loan applications, this company would need to handle sensitive customer information such as income statements and identification documents. To comply with ISO/IEC 27001 and protect its customer data, the company has implemented an ISMS. 


How does the company’s ISMS work? First, the company uses data encryption and user permissions to ensure that only authorized personnel can view or manage a customer’s data. Second, the company enforces regular cybersecurity awareness training for all employees (e.g. training in safe data storage, password protection, and spotting scam emails). Third, the company’s cybersecurity team monitors unusual activities, logs security events, and manages event response procedures. All these processes are documented and reviewed for potential weaknesses. 

Which One is Right for You? 

The answer depends on many factors, including the sector your business primarily operates in, the expectations of your clients, and even your own business goals. However, due to business becoming increasingly more digital, many organizations find that adopting both standards provides a comprehensive model of governance that can deliver the right guidance and protection under any circumstances. 

A chart showing when you might need ISO 9001 vs ISO/IEC 27001. ISO 9001 focuses on quality control of products and processes. ISO/IEC 27001 focuses on handling sensitive data. Both certifications would give you a holistic governance model that values both operational quality and information security.

One of the biggest advantages of these two standards is how well they integrate with one another. Both share a common framework in terms of terminology and the elements of their respective management systems. 


This allows businesses to implement both standards in tandem, which can help to streamline audits and unify documentation and process control systems. It also allows leadership to monitor risk and performance across quality and security through a single, aligned governance model. 

Final Thoughts

In the modern world, customer expectations are high, and data threats are becoming more sophisticated every day. The pressure on businesses to meet the quality and security requirements to compete has never been higher. 


 ISO 9001 and ISO/IEC 27001 offer organizations a way to build trust and reduce risk in day-to-day operations. Building on the foundation these standards set, whether adopting one or both, sets the stage for sustainable growth that will provide a secure future for your business. These standards shape the way your business operates and will quickly become a strategic asset for those looking to compete in the modern world. 


If you're considering certification or want to explore how these standards can align with your current governance strategy, we offer training for both ISO/IEC 27001 and ISO 9001, and can equip your team with right tools and knowledge to safeguard the security and reputation of your business. 


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Cyber threats evolve every day, getting more sophisticated and harder to track, and that poses a big problem for modern businesses. It’s increasingly more difficult to protect important data from malicious actors and keeping up with the constantly shifting world of Cybersecurity can be a big drain on resources. Luckily, regulatory frameworks are being constantly updated to address these new threats and provide businesses with a consistent and reliable approach to security. One of the best examples of this is the NIS 2 Directive, a legislative update to the NIS (Network and Information Security) framework from 2016, designed to strengthen cybersecurity measures across the European Union. If your organization operates within the EU or works with EU-based entities, understanding and implementing NIS 2 is essential. What is the NIS 2 Directive? As mentioned above, the NIS 2 Directive is the successor to the original NIS Directive, which was the EU’s first comprehensive piece of cybersecurity legislation. While the initial directive was a step forward in creating a baseline for cybersecurity standards, gaps in enforcement, inconsistent implementation across member states, and emerging threats made a revision necessary. NIS 2 aims to address these shortcomings by expanding its scope, introducing more strict security requirements, and implementing stronger enforcement mechanisms. The overarching goal is to enhance the resilience and response capabilities of essential and important entities that provide critical services, ensuring they can withstand and mitigate cyber threats effectively. Who Does NIS 2 Apply To? Unlike its predecessor, which focused mainly on essential service providers such as energy, banking, and healthcare, NIS 2 significantly broadens its reach. Now, a wider range of sectors—including ICT service providers, public administration, food production, and even certain manufacturing industries—are required to comply with its cybersecurity standards. Entities are categorized into Essential Entities (EEs) and Important Entities (IEs) based on their significance and impact. Essential Entities face stricter oversight and enforcement actions, while Important Entities are still required to meet compliance standards but with slightly less stringent regulatory scrutiny. Requirements Under NIS 2 The NIS 2 Directive introduces strict requirements that demand organizations take a proactive and structured approach to cybersecurity. These requirements are designed to prevent cyber incidents and, in the event a threat does arise, to also facilitate a quick and effective response. A fundamental aspect of NIS 2 is the implementation of risk management and security measures that go beyond basic IT security practices. Businesses are expected to develop and maintain detailed cybersecurity frameworks, incorporating threat detection, incident response planning, vulnerability assessments, and supply chain security. This means actively monitoring networks, regularly updating security policies, and ensuring that employees at all levels understand their role in cybersecurity resilience. Incident reporting has also been tightened under NIS 2. Organizations must notify the relevant authorities of any significant security breach within 24 hours of detection. A more detailed incident assessment must be provided within 72 hours, and a final report with a full analysis of the incident’s impact and mitigation measures is required within one month. This rapid reporting structure aims to increase transparency and allow for a coordinated response to cyber threats across industries and member states. The directive places a strong emphasis on supply chain security, recognizing that many cyberattacks target vulnerabilities in third-party vendors and service providers. To be NIS 2 compliant, organizations must now assess and manage risks related to their suppliers, making sure cybersecurity standards are upheld throughout the entire operational ecosystem. This requires businesses to evaluate their partners, implement strict security agreements, and maintain clear visibility into their digital supply chains. Governance and accountability are also central to NIS 2 compliance. Unlike previous frameworks, where cybersecurity responsibilities were often delegated to IT departments, the new directive holds senior executives and board members directly accountable for cybersecurity readiness. This means that leadership teams must actively oversee cybersecurity strategies, allocate sufficient resources for security initiatives, and undergo relevant training to stay informed about evolving threats. Failure to uphold these responsibilities can result in personal liability, including potential fines and legal consequences. Enforcement mechanisms under NIS 2 have also been significantly strengthened. Regulatory authorities now have enhanced powers to conduct audits, demand compliance evidence, and impose penalties on organizations that fail to meet the directive’s requirements. The financial penalties for non-compliance are substantial, potentially amounting to millions of euros, depending on the severity of the violation and the impact of the security breach. Ultimately, these key requirements pave the way for a more proactive and resilient cybersecurity posture. Organizations must do away with reactive security measures and embed cybersecurity principles into their daily operations, allowing them to be prepared to deal with any emerging threats that might come their way. The Business Impact of NIS 2 Compliance For businesses, NIS 2 is an opportunity to enhance cybersecurity resilience and build trust with customers and partners. Achieving compliance demonstrates a commitment to security best practices, offering reassurance for investors and customers, and giving business an edge over their competitors. The directive encourages organizations to take a more holistic approach to cybersecurity, integrating robust security frameworks into everyday business functions. This shift towards a proactive security culture can lead to better risk management, reduced downtime due to cyber incidents, and an overall stronger business reputation. There is also an opportunity for businesses that achieve compliance ahead of the deadline to position themselves as leaders in security, potentially opening doors to partnerships with larger organizations that prioritize cybersecurity in their vendor selection process. NIS 2 compliance also has the potential to push technological boundaries within business, with organizations potentially needing to invest in a more modern security infrastructure and detection tools. This will likely lead to businesses adopting newer automation and AI-driven tools to maintain compliance. While the initial cost may be steep, the pay off and long-term benefits, including increased trust from customers and stronger operational security, make an investment like this worthwhile However, adapting to NIS 2 is not without challenges. Many organizations will need to invest in cybersecurity training to make employees aware of emerging threats and their responsibility under the directive. Companies also must conduct thorough internal reviews and audits to identify potential gaps in their current security measures. This process may require updating internal policies, restructuring cybersecurity governance, and implementing stronger access controls to prevent unauthorized access to sensitive systems and data. While this level of transformation may seem daunting, failure to comply with NIS 2 can have severe consequences. Beyond the risk of financial penalties, non-compliance can lead to reputational damage, loss of business partnerships, and potential legal liabilities. Cyber incidents can disrupt business operations, result in data breaches, and erode customer trust—consequences that can be far more costly than the initial investment in compliance efforts. How to Prepare for NIS 2 Preparation should start with a comprehensive gap analysis to assess current cybersecurity capabilities against NIS 2 requirements. This process involves conducting a thorough review of existing security policies, technologies, and operational procedures to determine areas of non-compliance or potential weaknesses. Organizations should evaluate their network infrastructure, endpoint security measures, access control mechanisms, and incident response protocols to ensure they align with the directive’s stringent requirements. Identifying vulnerabilities early allows for strategic investments in security controls, staff training, and risk management strategies. Businesses should prioritize the most critical security gaps, implementing measures such as multi-factor authentication, network segmentation, and automated threat detection systems. There must be a clear roadmap for remediation, setting achievable milestones to ensure compliance before enforcement deadlines take effect. Cybersecurity training programs should be tailored to different roles within the organization, ensuring that employees, management, and IT teams understand their responsibilities. Regular security drills and tabletop exercises can help simulate potential cyber threats, testing the organization’s readiness and refining incident response procedures. Engaging with cybersecurity experts, obtaining relevant certifications, and leveraging external training programs can accelerate compliance efforts. Organizations should also foster a security-first culture where employees at all levels understand their role in maintaining cyber defenses. Establishing partnerships with managed security service providers (MSSPs) or third-party consultants can further enhance an organization’s ability to meet NIS 2’s strict requirements. Ultimately, a well-planned, structured approach to preparation will reduce the risk of non-compliance and strengthen overall cyber resilience. Final Thoughts The NIS 2 Directive is a significant step forward in strengthening Europe’s cybersecurity posture. While compliance may require effort and investment, the benefits far outweigh the costs. Organizations that take a proactive approach will not only mitigate cyber risks but also gain a competitive edge by demonstrating a commitment to cybersecurity and customer trust. Implementing NIS 2 standards begins the path to achieving a more secure digital ecosystem, reducing the likelihood of major cyber incidents that could disrupt critical services. With cyberattacks growing in frequency and sophistication, aligning with NIS 2 is becoming more than just a legal obligation, but a necessary way to ensure long-term operational security and business continuity. For businesses looking to navigate NIS 2 effectively, education and preparation are key. Investing in cybersecurity training and certification programs can empower teams to implement best practices and stay ahead of emerging threats. With cyber risks becoming more complex, there’s no better time to take proactive steps toward compliance and security excellence. If your organization needs support in understanding or implementing NIS 2, exploring certification and training programs can be a valuable starting point. Strengthening cybersecurity today ensures a secure future for your business. Our course catalogue is available here and will help you get your team to take the first step towards securing your business.
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